The first step is to write down the Serial number of the phone you are working on (big enough so you can read it). I also write down the PIN number from the Airtime card and the Bonus code if I'm using one.
The key to get your Tracfone Complaint taken care of is to be firm, persistent and patient. Do not lose your temper, remember the Tracfone Customer Service people would like to cure your problem if they can. Quite often the Customer Service person you will be talking to will not have had English as their native language.
With your Tracfone battery charged up or plugged in and my numbers, sit down in front of the TV to relax and be entertained and call Tracfone from a land line. This can take a while to get done. I have had to call back 3 or 4 times sometimes to get the problems solved.
The Tracfone Customer Service number is 1-800-867-7183. You are now ready to try to solve your Tracfone Problems.
Now call and try to get your problem solved. You will be put on hold several times. They will ask you over and over again if it is Ok if they put you on hold. Patience. Keep track of how long you have spent trying to get a resolution. Remember Firm Persistence.
Sometimes you will get bumped off the phone (accidentally hung up on) and you will have to call back in again. That is why I write down my serial number. The serial number is hard for me to read out from the phone screen. You may have to tell them the number 3 or 4 times. Don't get mad have patience.
If you can't get your problem taken care of ask to speak to a supervisor. Be nice tell them you have called in 3 times trying to get your problem solved and it still isn't solved.
When you finally get your problem taken care of tell them how patient you have been, how long it has taken, and how many times you have been hung up on. Then ask for some free minutes to pay you back. Often they will give you a code to enter into your phone for extra minutes and more access time. Normally this has been 20 free minutes and/or 60 days access.
The key words, Patience, Persistence.
The Customer service people are trying to be helpful. They are reading directly off a computer script. They are required to follow the script exactly. The Supervisors seem to have a little bit of leeway off of the script.
